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Frequently Asked Questions

Welcome to our FAQ Page

Products

We have hair bundle deals (3 bundle, 3 bundles & Closure/Frontal, 4 Bundles, 4 Bundles & Closure/Frontal) and Lash Bundle Deals! We will be adding more bundle deals within the coming weeks. Stay tuned! 

Shipping & Processing

Currently, we ship Globally! 

Yes, You will be responsible for the taxes and duties when your order arrives in your country. 

This is really based on the border laws implemented by your country. However, we have implemented a system that outlines the potential taxes and duties that you may have to pay when your order arrives in your country so that this process is extremely transparent! At checkout, the costs will be outlined under each shipping option. We at Cheveux Luxury strive to be as transparent as possible so that you are not hit with any surprises! 

For orders within the U.S, hair bundles, extensions, lashes and edge control take 2-3 days to process. Wigs take 5-7 days to process. For international orders, hair bundles, extensions, lashes and edge control take 5-7 days to process, Wigs take 7-9 days to process. 

It ultimately depends on the shipping method chosen, but some orders can take 3-5 business if within the U.S. International will take 5-7 days or more after it has been processed. 

The Company

This is company is based in Tampa, FL 

Our Brand Ambassador Program is strictly commission, discounted and possibly free products! We do have an option where you can pay a security deposit which will be returned to you once a certain amount of postings and sales revenue are met. After which, based on the amount of sales you bring in you will get free products. If sales targets are not met, you will have to purchase at an extremely great discounted rate! You will also be getting commission from the sales you bring in on a bi-weekly or monthly basis! 

Yes! We are always looking for new hair enthusiasts to partner with! Go to our Brand Ambassador page, check out our terms and conditions and if interested then apply! 

Yes! We have a wholesale program where the bundles start at $20.25! You can find the page for more information under “The Company” tab!